Saul Korman and Korry's offers you a peek at some of the mail we receive.
All items are posted with permission of the author.
Want to send us a letter? Please use this address: saul@korrys.com
From: Pat Gonsalves [pgonsalves@q107.com]
From: Mark Webber
From: Robert Murakami
From: Andy Sermer
From: Colin Eves
From: Eric VanVelzen
From: Michael J. Butz From: Keith Marnoch HI Saul, From: Earl Johnson
From: Brad Sproxton
From: Brian McQuaid
From: Greg Van Slyke
From: Alan Skinner
From: Peter Glumac
From: Linda and Ed Crawford
From: Rick & Katie Hayward
To: saul@korrys.com
From: Dean Rudd
I NEEDED A NEW SUIT SO I DECIDED TO GO TO KORRY'S , 569 THE DANFORTH . JUST
ABOUT EVERYONE HAS HEARD SAUL ON THE RADIO DOING HIS UNSCRIPTED COMMERCIALS.
I NOW KNOW ..WHAT YOU HEAR IS WHAT YOU GET.
AS I ENTERED THE STORE, THERE WAS SAUL HOLDING COURT BEHIND A LARGE CRAFTED
DESK NOT FAR FROM THE CASH REGISTER. WHERE ELSE WOULD AN ENTREPRENEUR BE ? I
APPROACHED SAUL AND INTRODUCED MYSELF ...IMMEDIATELY , WAIVED TO HIS FRIEND
AT THE TABLE TO GIVE ME HIS CHAIR ...I HESITATED BUT SAUL INSISTED. "HERBAL
TEA" HE ASKED . BEFORE I COULD SAY ANYTHING TEA ARRIVED AND A PLEASANT CHAT
FOLLOWED.
THEN , NOW KNOWING I WAS A NEW CUSTOMER, HE ASKED.."WHO'S UP"....FRANK SMITH
ASCENDED IMMEDIATELY AND OUT CAME THE TAPE MEASURE. NEXT THING I KNEW I WAS
BEING USHERED INTO SAUL'S OFFICE AS IF IT THAT WAS A RIGHT OF PASSAGE . SAUL
WAS LIKE A MOTHER HEN AS FRANK DID HIS THING TO BE SURE I WAS WELL TAKEN
CARE OF. SOME 3 SUITS , 2 PAIR OF SLACKS, 3 TIES AND 3 SHIRTS LATER I MET
HIS MASTER TAILOR . IN NO TIME AT ALL I WAS DONE AND AT THE CASH WITH
CREDIT CARD IN HAND. ROBERTO. SAUL'S MANAGER, HOVERED A BIT TO BE SURE ALL
WAS FINE ...AND IT WAS . THEN SAUL'S SON APPEARED AND ASKED IF THERE WAS
ANYTHING ELSE HE COULD DO. " A NICE PAIR OF THOSE SHOES WOULD BE SWELL" I
SAID. MY SIZE NOT IN STOCK I WAS TOLD. ....BOY DID I LOVE THOSE SHOES...NEXT
VISIT THEY WILL HAVE MY SIZE .."SEE US IN JAN ..YOUR NEW SHOES WILL BE HERE"
SAID THE YOUNGER KORMAN AND ROBERTO.
SEVERAL DAYS LATER , I RETURNED TO THE STORE TO PICK UP MY PURCHASES
...THERE WAS SAUL AGAIN BUSY BUT NOT TOO BUSY TO WELCOME ME BACK AND NOW
PROMOTING ST. MAARTIN ..HIS FAVOURITE VACATION SPOT . "YOU HAVE GOT TO GO
THERE GORDON M" HE SAID ...".YOU WANT A DEAL ? JUST LET ME KNOW ".
I PRESENTED SAUL WITH A MUG'.. " it's the follow through that counts" is
printed on it. SAUL SAID HE KEEPS ALL HIS TREASURED GIFTS....HE IS KEEPING
THE MUG SO NOW I HAVE OTHER MUG TREASURES TO HAND OUT IN 2009 TO SPECIAL
PEOPLE .
I TOLD SAUL TO GO TO MY WEBSITE AS I HAD HIS ..AND HE WILL. HE ASKED IF I
KNEW A JERRY KORMAN , A LAWYER , IN MISSISSAUGA ? "OF COURSE" I SAID" HE IS
THE BEST AND MY LAWYER FOR ALL MY CLIENTS" .
SEEMS SAUL AND I HAVE MUCH IN COMMON INCLUDING A LOVE OF FINE CLOTHES AND
NICE PEOPLE.
THANKS SAUL FOR MAKING MY VISITS TO KORRY'S MEMORABLE . ..AND SEE YOU ONE
DAY IN ST. MAARTINS.
GORDON
Saul
From: Linda and Ed Crawford
Sent: Tuesday, February 16, 2010 11:26 AM
To: 'saul@korrys.com'; Carol Cirillo
Cc: 'justin@korrys.com'
Subject: There is a Superhero lurking at 569 Danforth Avenue
Saul,
I wanted to send you a quick note in praise of your salesperson Justin Salvati who was a hero on Saturday saving me from a fashion disaster.
I had been meaning to get into Korry’s all week to get a new suit and overcoat for the wedding I was attending on Saturday afternoon February 13 in Woodbridge. Got too busy with work and my various projects so here is my Korry’s to the rescue story.
On Saturday morning (Feb 13) I arrived at Korry’s at about 10am and asked for Justin (the guy who had sold me 3 shirts a few months earlier – and got the one I was wearing that day pressed --- it’s the little things that make the BIG difference)
I told Justin my situation. I thought the wedding was at noon. Justin had promised to have the suit ready for 11:30am so I would change at Korry’s and head to Woodbridge. Whey I got back home I checked the wedding invitation and realized I had the time wrong. The wedding was actually at 1:30pm and not noon I called Justin to let him know I’d be dropping by at noon to pick up my suit and coat. When I got there everything was ready and that is when I ran into you and Peter.
Justin helped me select a great navy blue Roberto suit and coat (on sale and in my size!). Franco the tailor was there in minutes to do take care of the basic alterations. Good old fashioned customer service!
You have an amazing employee in Justin Salvati and I know I’m going to tell my story to many people in the coming months in addition to coming back to Korry’s this Spring (once I drop another 30 lbs) to get some more suits and shirts.
I understand Justin is joining you on your business trip to Vegas this week. Have a great time and I’ll see you soon.
This morning I was discussing with Carol Cirillo your account manager at Q107 about a potential series of commercials you could do where you highlight your team at Korry’s (individual excellence team concept) based on the many instances where they are Superheros and come to the rescue of customers. I’m sure my story is only of dozens that should be told.
Have a BIG week.
Regards,
Pat
Sent: Monday, December 21, 2009 9:37 AM
To: saul@korrys.com
Subject: Servce
Dear Mr Korman,
I was in your store on Saturday to purchase a suit; (I recieved a gift certificate from the Fan 590).
I met one of your staff by the name of Daja who was the most pleasant and professional person to deal with.
She offered me a coffee,and made me feel like a long time customer.
I'm in sales and looking after your customers is the backbone of your business.
I look forward to returning to pick-up my suit and and thanking
everybody for making me welcome in your store.
Mark Webber
Fleet Manager
Queensway Audi
Sent: Wednesday, October 21, 2009 11:04 PM
To: saul@korrys.com
Subject: re: service from Cristina
Hi Saul,
I almost never offer my opinion about the quality of service I get from a store, whether it be good or bad but I am compelled to tell you of the excellent service Cristina Jordao gave me when I came in to buy a suit.
For years I have heard your ads on the Fan590 and found them to be personal and genuine.
I bought my wedding suit from your store years ago and was impressed with the expertise of your staff. Now years later with a couple of small kids and limited budget I new I had to buy another suit, probably just one that would do me for all occasions.
So a few weeks ago I walked into your store with my wife and my two daughters, age 3 and 5. I was reluctant to bring them because little kids in adult stores are not always a good mix.
Cristina did the following:
• Greeted every member of my family-wife and kids (wife sometimes gets ignored in other mens shops and kids never acknowledged.
• Got crayons and paper for the kids to draw with while I shopped. My oldest daughter was so taken with her that she drew her a picture
• Listened to what I wanted the suit for-understood that I probably only needed one - didn't try to sell me two
• Picked out a great Roberto suit, tie and shirt
• Wrote a thank you note
We found her to be professional, knowledgable, - great salesperson who I"m sure you know is perfectly in-line with the philosophy of your store.
I'm not sure when I will need another suit, tie or jacket but I will definitely call her up and shop at your store because my first experience with her was second-to-none. Shopping at another store for a suit would just be a disappointment.
You probably know this already about Cristina but I wanted to let you know our experience with her.
Thanks for your time,
Robert Murakami
Sent:Friday, August 28, 2009 3:39 PM
To: Saul@korrys.com
Subject:Hello Saul
Hi Saul,
Long time fan of your store and commercials (my inspiration for this email).
Over the years I have used approx. 70% of the businesses you have mentioned on air as we are all part of the tribe and try to support each other.
I understand you live in Thornhill ?? My wife is a veterinarian (Green Lane Animal Hospital) and we provide exactly the same thing as you do....quality and exceptional service.
Can we look after your dog?
--
Tx, Andy Sermer
Sent:Thursday, August 20, 2009 6:03 PM
To: Saul@korrys.com
Subject:Thank You
Dear Mr. Korman,
I just wanted to send you a quick note to express my thanks for the help of Cristina and Sam today.
I came in to purchase a suit for my daughter's wedding next month. I don't buy a suit everyday and really didn't know what I wanted, however Cristina took me through your selection and offered much needed advice. I purchased 2 Roberto suits and everything I needed to go with them. Sam quickly measured me up for the alterations.
The friendly expert assistance is appreciated. The result is, I will be back in the near future for some casual wear , and I will certainly recommend your store to anyone looking for menswear.
Please convey my thanks to your staff.
Sincerely,
Colin Eves
Account Manager
ICI Paints
Sent:Friday, August 28, 2009 9:17 AM
To: Saul@korrys.com
Subject:Korry's
Hi Saul
My name is Eric. I met you yesterday morning. I just wanted to tell you what a pleasure it is to shop at your store. I’m a guy. I hate shopping. When I’m forced to do it I want it to be quick and painless. I want the sales rep to tell me what looks good on me. I don’t want to be pressured into buying add on’s. Your man Frank fit my expectations to a T. He is an excellent salesperson for guys like me. It’s my second time purchasing from your store and it won’t be my last! Keep up the good work!
Eric van Velzen
Sent:Friday, June 05, 2009 1:08 PM
To: Saul@korrys.com
Subject:NiceJob
Hi Saul:
Mr. Korry -
Just wanted to let you know that my experience at Korry's was once again superb. 2nd suit that I have bought at your establishment in the past 12 months and the first experience led me back a second time and will do so again when the need arises. Frank Smith has attended to me on both occasions and is great. Sent him an email ahead of time and he stayed around (I think after his normal hours) to make sure that all was OK. He is a great ambassador for your enterprise.
Hate to shop but like to in your store.
Much thanks and just wanted to say so.
Michael
Michael J. Butz
Plant Manager - Etobicoke Casting Plant
ChryslerCanada LLC
5 Browns Line Road
Toronto, Ontario
M8W 3S3
Sent: Wednesday, April 22, 2009 4:41 PM
To: Saul@korrys.com
Subject: Keith Marnoch - satisfied customer
Hi Saul:
I was into your store a few weeks ago and Frank took care of me. While I have shopped at Korry's before, I am by no means a regular customer. And I wasn't there to buy the most expensive brand you sell. That said, I was given outstanding service and consideration.
I listen to you on the radio all the time on AM640 and Q107.... I admire your sense of business and community-building and I felt good about supporting that approach by buying two Roberto label suits.
I live in Milton and commute into work in the northwest corner of the city daily. I just happened to be downtown that day and knew it was a great chance to drop into the store. Frank recognized that I had traveled a distance to shop there and arranged to have the slight alterations required to the suits to be done immediately; saving me a return trip for pick-up in the near future.
Anyhow, I just wanted to pass on my appreciation to you and Frank and to let you know that your advertising works - even for people who come from farther afield to get a good Korry's deal.
Thank you Saul and keep up the great work.
Best -
Keith Marnoch
Milton, Ontario
p.s. my good friend Mike Monette sends his regards.....not having the chance to do so on the day I was in the store.
We’ve never met but from “way” over here in Hamilton I’ve admired and enjoyed your commercials for many years. I plan to visit your store soon but wanted you to know how I love your radio adds. You obviously “get it” with regards to retailing.
337 King St W, Oshawa, ON
HI Saul,
We’ve never met but from “way” over here in Hamilton I’ve admired and enjoyed your commercials for many years. I plan to visit your store soon but wanted you to know how much I love your most recent spot with mention of Mark Mandlsohn’s service-oriented commercial.
You two obviously “get it” with regards to retailing- I wish that more our electronics dealers would understand that low prices are not the answer to consumer’s needs.
I work closely with Mark on our Panasonic advertising and merchandising and he speaks highly of you and your advertising philosophy. I trust we will meet one day soon.
Best Regards,
Earl Johnson
Senior Account Manager
Consumer Products Division
Panasonic Canada Inc
337 King St W, Oshawa, ON
Hey Saul,
Just getting home after a long day.
Wore one of the suits I picked up from your store yesterday...it’s funny, when you look good, you feel good and everyone else around you feeds off that energy. Even got a couple of compliments about the suit. You can be assured that I let them know where I got it, that I certainly recommend your Roberto line and that Franco and Jerry looked after me so well and made me feel comfortable.
I’ve only got one problem… the next time you see me (in the not too far future), Franco or Jerry are going to have to show me where the staircase is… I’m coming for the Canali and the Boss I have my eye’s on.
Keep up the great work you do, not only in the store but everything you do for the people and community outside it.
Warmest Regards,
Brad Sproxton,
Agent State Farm Insurance
337 King St W, Oshawa, ON
Hi Franco
Just a quick note to thank you for all of you help last Saturday March 1st. It was my wife Susan and I first visit to Korry's and we were very impressed with the service provided. The detail that Sam gave when fitting my suits and two pair of slacks too the shirts and ties I purchased the attention to detail was outstanding. I look forward to doing business with Korry's in the future.
Regards
Brian McQuaid
Suchan McQuaid FPP Inc.
337 King St W, Oshawa, ON
Hi Saul:
I sent you an e.mail yesterday only to discover it was returned undeliverable. Anyway here we go again.
After listening to your ads for several years on the FAN, I finally made my first visit to Korry’s last month and bought 2 Roberto suits, 3 shirts, and 3 ties from your son Michael. When I went back to pick up the suits I bought 2 pairs of pants (he’s a good salesman). Yesterday my wife and I had several errands to run, including picking up the pants at Korry’s. I decided to dress very casually in nylon athletic pants and a zip sweat shirt and said to my lovely wife M»line (pronounced May Lynn), just watch this will be the day I meet Saul Korman looking like this!
And sure enough we walked into the store and there you were … doesn’t that just figure. Anyway, you are very gracious and it was a genuine pleasure to meet you after hearing your ads for all these years.
Thanks very much for the stories and the hats.
I look forward to shopping at Korry’s again soon.
Cheers,
Greg Van Slyke
Senior Business Development Director, Ontario
Wilson Banwell PROACT Human Solutions
Good Morning Saul,
Thanks for a great shopping experience. Normally I dread shopping for menswear because I end up dealing with staff that has no idea what they are selling. You and your staff are very professional and courteous which made the task of buying a suit a lot of fun. I will definitely be back and I have already told a bunch of my friends to go to Korry’s.
Going on the radio was also a great experience . . . maybe it is my big break for stardom.
Thanks
Alan Skinner
General Manager
Satellite Communication Source
Saul:
First let me begin with an introduction, my name is Peter Glumac and
I am from Port Elgin (approximately 4 hours from Toronto) and a first
time Korry's customer. I keep hearing your ads, so I skeptically visited
your store on the Danforth to see first hand what all the fuss was
about. Well, aside from the great selection what hooked me onto your
establishment was your knowledgeable and courteous staff who simply made
me feel at home. Normally, I expect a certain degree of customer service
but let me tell you that you have managed to exceed everyone of my
expectations. I hate dropping names except in extraordinary
circumstances but I have to tell you that Christina Jordao managed to
both impress me with her customer skills and her honesty. She spent a
lot of time helping me through the process and never once did I feel
rushed or pressured, which is such a feat in today's fast paced, every
minute counts world.
I rarely provide this type of feedback to a company, so on the rare
occasion when it does happen I believe that you thank those who were
responsible for the experience. So I thank you for seeking out the best
employees and to Christina who delivered it to my level. You are now my
exclusive clothing supplier.
Thanks,
Peter Glumac
Hello Saul
Well we have heard your advertising on the radio and finally made it to your store. We weren't really sure where you were located on Danforth so we had to stop and ask a lady on the street, I think we startled her just for a second until she realized we just wanted directions to Korry's. We were quickly pointed in the right direction and arrived to find a most pleasantïand welcome atmosphere.
What a great idea, have a couple of drinks, brouse, talk and shop. Why don't you sell women's clothes too?
We have never been in a store, where youïfelt like you were visiting, more then shopping. What a great time!
I know we are coming back for sure. Great selection of clothing, styles, sizes, colours you had it all and of course we had the best service, Saul himself.
Saul say hello to Mike from Coppley and please remember your invitation to Scotland and dinner at Devlins with us, looking forward to seeing you both again.
Have a great day!
Joanne and Jim Donn
Linda and Ed Crawford
Sent: Wednesday, September 10, 2008 7:43 PM
To: saul@korrys.com
Subject: Purchase
Saul
I recently purchased a suit from your store and thought that it was important to give you feed back.
The experience was a pleasure and I got what I was looking for. Your ads on morning radio do pay off.
Rick
Subject: My Roberto Suit is on the Toronto Board of Trade Membership Directory
Hi Saul:
I was one of the people appearing on the cover of the Toronto Board of Trade’s 2008 membership directory which is distributed to it’s entire membership base (approx 10,000 members).
Of course I wore one of my Roberto suits, a Roberto shirt, and a tie all purchased at Korry’s.
My wife M»line’s Christmas party is coming up so it’s a good excuse for a new suit – I’ll be in shortly.
Cheers,
Greg
Greg Van Slyke
Senior Business Director, Ontario
Human Solutions™
2 Bloor Street West, Suite 504
Toronto, Ontario M4W 3E2
www.humansolutions.ca
Sent: Friday, September 19, 2008 11:25 AM
To: Saul@korrys.com
Subject: Thank you
Hello Frank,
Just wanted to send you a thank you for a great buying experience for my new suit, shirts and ties. I picked up my suit yesterday and your tailors did an amazing job. As someone who is a very unique size (46+ short), I was impressed by the alterations done by the staff. The fit is great, the look is great.
Thank you again for a great shopping experience, I will be back.
Dean Rudd
Mississauga, ON

A NICE CHANCE MEETING WITH SAUL KORMAN OF KORRY'S CLOTHIERS...(.HEADING)
Thank you to you and your staff for the outstanding service you provided
last week.
I needed a new suit for the opening of the Regent Theatre in Oshawa on
Saturday night, and came in Thursday to pick a Copley suit with Franco. I
ended up taking 2 suits and they were tailored by Friday afternoon, and I
enjoyed a great event in style.
Cheers!
Rob Schaufler AACI, P.App. PLE
SCHAUFLER REALTY ADVISORS LTD.
1315 Lawrence Avenue East
Suite 302
Toronto, On, M3A 3R3
Web www.schauflerrealty.com
Hello Saul
Well we have heard your advertising on the radio and finally made it to your store. We weren't really sure where you were located on Danforth so we had to stop and ask a lady on the street, I think we startled her just for a second until she realized we just wanted directions to Korry's. We were quickly pointed in the right direction and arrived to find a most pleasantïand welcome atmosphere.
What a great idea, have a couple of drinks, brouse, talk and shop. Why don't you sell women's clothes too?
We have never been in a store, where youïfelt like you were visiting, more then shopping. What a great time!
I know we are coming back for sure. Great selection of clothing, styles, sizes, colours you had it all and of course we had the best service, Saul himself.
Saul say hello to Mike from Coppley and please remember your invitation to Scotland and dinner at Devlins with us, looking forward to seeing you both again.
Have a great day!
Joanne and Jim Donn
Linda and Ed Crawford
Store Hours
Monday, Tuesday and Wednesday 9:30-6:30
Thursday and Friday 9:30-9:00
Saturday 9:00-6:00
CLOSED Sundays
KORRY'S
569 DANFORTH AVE - TORONTO















